Privacy Policy

Effective Date: April 1, 2026

This Privacy Policy explains how Roosterfish Coins and Collectibles, LLC ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, create an account, or make a purchase. By using our site, you agree to the practices described in this policy.
We are committed to handling your data with transparency and care. If you have questions, please contact us at info@roosterfishcoins.com.

1. Information We Collect

We collect information in two ways: directly from you and automatically through your use of our site.

1.1 Information you provide to us

  • Account registration details: name, email address, username, and password
  • Billing and shipping information: address, phone number, and payment card details
  • Order history and purchase records
  • Communications you send us, including customer support requests
  • Reviews, ratings, and other user-generated content
  • Responses to surveys, promotions, or contests

1.2 Information collected automatically

  • IP address, browser type, device identifiers, and operating system
  • Pages visited, links clicked, and time spent on each page
  • Cookies, pixel tags, and similar tracking technologies (see Section 6)
  • Location data inferred from your IP address

1.3 Information from third parties

  • Payment processors (e.g., Stripe, PayPal) who confirm transaction status
  • Social media platforms if you connect your account or use social login
  • Shipping carriers who provide delivery status updates
  • Fraud prevention and identity verification services

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

2.1 Order fulfillment and customer service

  • Processing and shipping your orders
  • Sending order confirmations, tracking updates, and receipts
  • Handling returns, exchanges, and refunds
  • Responding to your questions and support requests

2.2 Personalization and marketing

  • Recommending products based on your browsing and purchase history
  • Sending promotional emails, newsletters, and special offers (with your consent)
  • Displaying targeted advertisements on our site and on third-party platforms
  • Conducting surveys and gathering feedback to improve our offerings

2.3 Site operations and security

  • Maintaining and improving website functionality and performance
  • Detecting, preventing, and investigating fraud and unauthorized activity
  • Enforcing our Terms of Service and other policies
  • Complying with legal obligations and responding to lawful requests

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data only when we have a lawful basis to do so:

  • Contract performance: to fulfill your orders and provide our services
  • Legitimate interests: to improve our site, prevent fraud, and market our products
  • Legal obligation: to comply with applicable laws and regulations
  • Consent: for optional activities such as marketing emails; you may withdraw consent at any time
4. How We Share Your Information

We do not sell your personal information to third parties. We share your data only in the following circumstances:

4.1 Service providers
We share information with companies that help us operate our business, including:

  • Payment processors to authorize and complete transactions
  • Shipping and logistics partners to deliver your orders
  • Email and marketing platforms to send communications
  • Cloud hosting and IT infrastructure providers
  • Analytics platforms to understand site usage

All service providers are contractually required to protect your information and use it only for the purposes we specify.

4.2 Legal and safety disclosures
We may disclose your information if required by law or if we believe disclosure is necessary to:

  • Comply with a legal obligation, court order, or government request
  • Protect the rights, property, or safety of our company, customers, or the public
  • Detect or prevent fraud or security incidents

4.3 Business transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

  • Account data is retained for the life of your account and for a reasonable period after account closure
  • Order and transaction records are retained for at least 7 years for tax and accounting purposes
  • Marketing preferences are retained until you opt out or request deletion
  • Technical logs are typically retained for 90 days

When data is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. You can manage your cookie preferences through your browser settings or our cookie consent tool.

6.1 Types of cookies we use

  • Essential cookies: required for the site to function, including your shopping cart and login session
  • Performance cookies: help us understand how visitors use our site so we can improve it
  • Functional cookies: remember your preferences such as language and currency
  • Marketing cookies: used to deliver relevant advertisements on our site and elsewhere

6.2 Your cookie choices

You may decline non-essential cookies at any time. Note that disabling cookies may affect the functionality of our site. Most browsers allow you to refuse cookies through their settings; consult your browser documentation for instructions.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you
  • Correction: request that we correct inaccurate or incomplete information
  • Deletion: request that we delete your personal information, subject to certain exceptions
  • Portability: request your data in a structured, machine-readable format
  • Objection: object to processing based on legitimate interests or for direct marketing
  • Restriction: request that we limit how we use your data in certain circumstances
  • Withdrawal of consent: withdraw consent for optional processing at any time, without affecting past processing

To exercise any of these rights, please contact us at info@roosterfishcoins.com or submit a request through your account settings. We will respond within 30 days. We may need to verify your identity before processing your request.

7. 1 California residents (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what categories of personal information we collect, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. To submit a California privacy request, email info@roosterfishcoins.com or call our toll-free number listed below.

7. 2 Email marketing opt-out

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email we send, or by contacting us directly. Even after opting out, you will continue to receive transactional emails related to your orders.

8 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of sensitive data in transit using TLS/SSL
  • Encryption of payment card data; we do not store full card numbers on our servers
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and employee training
  • Multi-factor authentication for administrative systems

No method of transmission over the internet is completely secure. While we take strong precautions, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.

9. International Data Transfers

Our servers are located in the United States. If you are accessing our site from outside the US, your information will be transferred to and processed in the US, where data protection laws may differ from those in your country.

For users in the EEA or UK, we ensure that international transfers comply with applicable law, including the use of standard contractual clauses approved by the European Commission where required.

10. Children’s Privacy

Our website is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Third-Party Links

Our site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised effective date. For material changes, we will notify you by email or by a prominent notice on our website. Your continued use of our site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Company name: Roosterfish Coins and Collectibles, LLC
Email: info@roosterfishcoins.com
Phone: 512-904-0401
Mailing address: 2802 Flintrock Trace, Suite B104, Austin TX 78738
Website: www.roosterfishcoins.com

We take all privacy inquiries seriously and will respond within 30 days of receipt.